Summary of PRDV104: Professional Etiquette

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PRDV104: Professional Etiquette

{GENERICO:type="QuickInfo-2",time="6"}Learn about typical workplace etiquette protocols, communication standards, and cultural awareness strategies in order to navigate common workplace obstacles as smoothly as possible.

Skill Level: Beginner

Course Syllabus

Professionalism, Etiquette, and Ethical Behavior

Contributing to a Positive Work Atmosphere

Workplace Etiquette

Seven Secrets of Business Etiquette

Professional Handshakes

Business Introductions

Leadership Etiquette

Your Responsibilities as a Communicator

Barriers to Effective Communication

Improving Verbal Communication

Principles of Nonverbal Communication

Listening and Reading for Understanding

Using Technology to Communicate with Your Customers

Email Etiquette

How to Communicate Effectively

Business Etiquette and Phones

Cell Phone Etiquette

A Guide to Videoconferencing Etiquette

5 Tips for Mastering Video Calls

Videoconferencing Etiquette

Demographic Diversity

Intercultural Communication Competence

Creating a Diverse Workplace

How to Integrate Diversity, Equity, and Inclusion into Your Business

Course info

PRDV104: Professional Etiquette

Course Introduction

Course Syllabus

Unit 1: Workplace Courtesy

1.1: The Golden Rule for Business Etiquette

Professionalism, Etiquette, and Ethical Behavior

Contributing to a Positive Work Atmosphere

1.2: Etiquette In and Out of the Office

Workplace Etiquette

Seven Secrets of Business Etiquette

Professional Handshakes

Business Introductions

1.3: The Qualities Employers Look For

Leadership Etiquette

Unit 2: Workplace Communication

2.1: Verbal Communication

Your Responsibilities as a Communicator

Barriers to Effective Communication

Improving Verbal Communication

2.2: Facial Expressions and Body Language

Principles of Nonverbal Communication

2.3: Active Listening

Listening and Reading for Understanding

2.4 Using Technology

Using Technology to Communicate with Your Customers

2.5: Using Email Appropriately

Email Etiquette

2.6: Speaking on the Phone

How to Communicate Effectively

Business Etiquette and Phones

Cell Phone Etiquette

2.7: Using Videoconferencing

A Guide to Videoconferencing Etiquette

5 Tips for Mastering Video Calls

Videoconferencing Etiquette

Unit 3: Diversity in the Workplace

3.1: Diversity and Cultural Awareness

Demographic Diversity

3.2: Intercultural Communication Competence

Intercultural Communication Competence

Creating a Diverse Workplace

How to Integrate Diversity, Equity, and Inclusion into Your Business

PRDV104: Professional Etiquette